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AIMING TO RESOLVE YOUR PROBLEM
THOUSAND PLUS SURGERIES, EXPERIENCE MATTERS
Acute Surgical Care
Happy withDoctor friendliness, Explanation of the health issue, Treatment satisfaction he is a very friendly doctor who takes out ample enough of time to discuss all the issues.he operated on me and we had a very pleasant experience with him and his staff at moolchand medcity
The purpose of writing this long* e-mail is to express my heartfelt thanks to Mool Chand Hospital’s Surgery Team especially to Dr Sachin Ambekar, MS. [*’long’ because I would like to give a comprehensive feed-back in my own insipid style).
About me … I am an ex-serviceman (Retired Indian Air Force Sergeant) who actually come from Tamil Nadu – a town called Rajapalayam and am now working as Tax Assistant in CBDT, Deptt of Revenue, Ministry of Finance, Govt of India, New Delhi.
I was referred to your Hospital by our Ex-servicemen Contributory Health Scheme (ECHS) Clinic, Lodhi Road Unit, New Delhi on 13th September 2017 as I had developed infection in my left thumb. After lingeringfor two days I visited your hospital with considerable swelling, and pain on 15th September 2017 (Friday).
First of all, Dr Sachin who did the medical check-up asked me to go to the bills department to check if the general surgical unit was vacant and make the payment as the problem needed immediate treatment. However, I was informed there that no room is vacant in the general surgery unit for the day. The Bills manager then informed me to request Dr Ambekar to explore the possibility of getting the treatment done in the emergency surgery unit.
Then, I came back to Dr Sachin and informed him about the same and asked him if I could come the next day i.e, Saturday being a weekly holiday because I had taken permission from my office for ½ day but sensing the agony (which became excruciating off and on) I was experiencing and the condition of the infection, he informed me that it is rather severe and that the incision had to be done that day itself – words to that effect (although any other Doctor would have postponed it as mine is after all not a lucrative one but a referral case from ECHS and due to fact that I am an ordinary mortal; but then Dr Sachin who is endowed with fellow-feeling thought otherwise). With alacrity and care, he asked me to accompany him to the Emergency Surgery Unit by taking me from the 2nd floor of a block to the Emergency Surgery Unit which is in a different block on the ground floor. Then, he gave slew of instructions to his junior Surgeon Dr Ahmed as to how to treat me.
I paid the bill and the incision was done and I was rid of the agonising pain.
I must add here my gullible observations. Firstly, I found the presence of unassuming Surgical Assistant, Mr Kushi Ram in the room lessened my ‘fear’ factor drastically. I was astonished to find that this highly experienced surgical assistant giving the young surgeon his insightful inputs incessantly without any inhibition and the young surgeon kept heeding to him! Equally importantly, while I was being administered the numbing injection, Dr Jatin (Hope I am getting this amiable surgeon’s name right) who was treating an old lady patient in the same room, advised Dr Ahmed to go ahead with the procedure immediately rather than administering numbing injection again and again. What a timely intervention! I was moved to learn the empathy/alacrity of this senior who felt it necessary to intervene and guide his junior in the interest of the patient!! Who does such deeds these days for we find people who are confined ONLY to their own assigned roles?! Earlier, while waiting for my time turn at the Emergency Surgery Unit, I also got to interact with another friendly surgeon Dr Mahapatra, a badminton player who also made me feel at home with his pep talk -- I’m gregarious and like to interact with new people. You will appreciate that even such small gestures do count while a patient is getting ready to face the ‘knife’ of a surgeon. In sum, my experience in the Emergency Unit was pleasing.
After the procedure was over, Dr Sachin came to the unit, looked up my medical prescription and increased the dose of antibiotics. Again, I was touched by his compassionate intervention and I sincerely feel that it might not have happened if I had been in a different unit of your hospital or if I had been in some other hospital. I then inferred that Dr Sachin is full of perspicacity and that there is no red tapism at least in the surgical unit of Mool Chand.
Although I underwent two surgeries from two different hospitals in Delhi namely, Gall Bladder removal (PSRI, 2010) and Septum deviation rectification (Fortis Vasant Kunj, 2016), yet I was making fuss of this relatively minor infection in the left thumb. Yet, I was full of surprise that Dr Sachin and the team who undertake complicated surgeries, didn’t take this relatively minor case lightly and handled me (without chiding me) with care and am thankful for that. I also noticed that the entire surgical team has loads of cases of deal with and hence work relentlessly. What impressed me the most was: they work in perfect harmony. In my opinion this team of surgeons must be rated the best in the Delhi NCR. This is because, Dr Sachin who is full of beans possibly rubs off his other virtuous qualities – empathy, pragmatism - as well to his fellow surgeons unwittingly.
Could you please convey my appreciations to Dr Sachin Ambekar [‘am writing this e-mail only because of him] and to others mentioned above namely, Dr Ahmed, Dr Nitin, Dr Mahapatra and to the unsung soldier.
Please also convey my thanks to the Bills Manager Mr Vishal (Head CGHS) who conducts himself admirably and the billing staff in the Emergency Unit -- the effervescent Sardar lad and his colleague who sits adjoining him – I noticed both of these young Front Office guys handling a parsimonious bargaining patient efficiently not even budging an inch without hurting the patient’s ego.
Having served in the Indian Air Force albeit in a very small capacity and worked with cerebral officers who later went on to become Air Officers [Air Commodores/Air Vice Marshals/Air Marshals], in Dr Sachin I find an upright yet empathetic leader who could be the Man Friday of the Management (orif you would allow me to re-phrase it: Doctor Friday of the Management!). I hope the Hospital Management nurtures this perspicacious Surgeon so well that he stays with Mool Chand Hospital for a long long time./////JAI HINDI!